Lily's Nails & Spa in Rancho Cucamonga, California

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• Meron Kidane

  Posted Jan, 05 2020

  Probably one of the worst experiences I've had at a nail salon, by far! I don't even live here in California, but I flew out for my little cousin's high school graduation. We decided to get our nails done the day before her grad, so we stopped by here.
  
  We called in ahead of time and asked if we can both get serviced on a Monday morning. They said yes. When I first sat to get a polish change on my toes, the man was kind but his work was gross. He filed my toe nails uneven and he slapped the polish on as if I did it myself (and I suck that's why I come to nail salons duh). I didn't feel like asking the man to fix my nails again after he already corrected it once because I was over it. I just simply asked for someone else to do my gel manicure. The lady that did my manicure was so rough, she cut me. The polish was neater tho.
  
  My cousin requested a full set and pedi when we originally called and repeated it a second time when we walked in. She was sat quickly for her full set. I'm assuming the guy that handled her was the boss because he was dealing with all my issues but was not nice at all! My cousin is quiet and was telling me things she didn't like about her nails so I told him for her and he literally ignored everything I was saying. She didn't like the shape because he made them uneven and forgot about her pedicure! He said we never told him that she wanted a pedicure (a lie) or probably didn't hear it. He said he couldn't help her because he didn't have time after the full set was completed....so we were confused because obviously he needs to figure it out. He made her wait until someone else became available (15 min wait). This place was a mess that includes the employees and the work!

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